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Zendesk Acquires Forethought to Build Self-Learning AI Agents
The deal positions Zendesk to lead the shift toward autonomous customer service, scaling AI that improves with every interaction as it targets $1…
39 mins ago
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Ken Yeung
Salesforce Agentforce Contact Center Promises Smarter, Unified Customer Support
Salesforce’s new platform combines AI, CRM, data, and telephony to streamline support and improve resolution times
Mar 10
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Ken Yeung
When Chaos Hits the Kitchen: AI Steps In
How GrubIQ helps franchise owners track data, reduce waste, and make faster, smarter decisions in real time.
Mar 1
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Ken Yeung
February 2026
ServiceNow Launches Autonomous Workforce to Automate Enterprise Roles
ServiceNow’s AI Specialists handle end-to-end workflows across IT, HR, and security. EmployeeWorks, powered by Moveworks, provides employees a unified…
Feb 26
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Ken Yeung
2
Adobe's Quick Cut Lets Creators Focus on Ideas
The new AI tool in Firefly turns raw clips into a first draft, freeing videographers, podcasters, and marketers to stay inspired and iterate faster
Feb 25
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Ken Yeung
1
AWS Launches Strands Labs to Give Developers a Sandbox for Autonomous AI
Strands Labs lets developers experiment safely with robotics, simulations, and AI functions, accelerating learning, prototyping, and innovation in…
Feb 23
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Ken Yeung
3
1
Building ClawBeat: A Beginner’s Experiment in Vibe Coding
How I built ClawBeat, my first production AI app, to curate news, videos, and research around OpenClaw
Feb 22
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Ken Yeung
9
2
Slack Gives Developers Live Access to Team Data for AI Agents
With the Real-Time Search API and MCP server now generally available, AI agents can pull real-time context from Slack without compromising security
Feb 17
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Ken Yeung
1
Glean Assistant Levels Up: From Helper to Proactive Coworker
The latest upgrade transforms Glean Assistant into a personalized, action-capable AI partner that anticipates tasks, organizes work, and executes…
Feb 17
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Ken Yeung
3
Ai2’s AutoDiscovery Uses AI to Find Hidden Hypotheses in Big Data
The nonprofit lab’s latest tool uses surprise-driven exploration to decide what researchers should investigate next
Feb 12
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Ken Yeung
1
2
The Identity Battle Over Shadow AI Has Begun
Okta expands ISPM to expose unsanctioned AI agents and confront the security blind spots emerging in the agentic enterprise
Feb 12
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Ken Yeung
Half of All VC Dollars Went to AI in 2025 — Here’s What You Need to Know
$211 billion flowed into AI startups last year, heavily concentrated in the Bay Area and among a handful of mega-round companies
Feb 8
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Ken Yeung
1
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