Docusign's Iris Is Done Assisting. Now It's Acting.
With a new assistant, agents, and an agent builder, Docusign is pushing agreements out of the inbox and into autopilot
Docusign made its intentions clear two years ago when it pivoted beyond e-signatures into the Intelligent Agreement Management space. Now, it’s ready to show what that actually looks like in an AI agent world. At its Momentum conference on Thursday, the company announced that its AI engine for agreements, Iris, is expanding into agents along with a broader ecosystem of integrations designed to keep deals moving without waiting on humans.
“Agreements are very inefficient,” Sagnik Nandy, Docusign’s chief technology officer, told The AI Economy in an interview. The company built IAM to address that problem, injecting AI across every stage of the agreement journey, from creation to signing to management. Now it’s moving beyond a reactive platform — its new Iris assistant and agents are designed to be proactive, advancing agreements. “Iris is going beyond its intelligence abilities to the agentic world,” he said.
The Iris assistant is purpose-built for agreements, trained on Docusign’s proprietary data rather than generic large language models alone. That’s important because a model trained on public data doesn’t have the necessary context to understand how deals, such as commercial agreements, are actually structured.
Iris also powers a set of new AI agents that Docusign built to tackle specific end-to-end workflows that have historically required the most back-and-forth between teams. “You can imagine redlining, renewal—entire flows we have agents for that,” Nandy said. The goal is to cut the time agreements spend waiting on humans before they can be pushed to the next stage.
To further its agentic ecosystem, Docusign is unveiling Agent Studio, a destination for creating and deploying custom agents tailored to how an organization manages deals, renewals, and approvals. “The beauty, going beyond standard tools, which we leverage, is that we also infuse your entire agreement context, our domain knowledge, our proprietary consented data advantage—all infused into that process,” Nandy said.
Truthfully, none of this is particularly new on its own—nearly every tech company has announced some version of the technology. However, what Docusign is doing with it is worth paying attention to. Nandy points to three areas where the company believes it stands apart: its data advantage from processing hundreds of millions of agreements from 1.8 million customers, its deep integrations that surface agreement capabilities inside the tools teams already use, and its compliance infrastructure built to satisfy the demands of 95 percent of Fortune 500 firms.
To illustrate his point, Nandy offers a scenario: a sales contract that accumulates amendments over time—new SKUs, additional clauses, and revised terms—each saved as a separate PDF. For a system uneducated in the world of agreements, it would see ten files and treat them as ten agreements, producing incorrect answers to basic questions such as how much a company is spending with a given customer. Docusign’s argument is that it knows better, recognizing that those files are one contract’s history.
“If you don’t take this notion that an agreement is actually a living set of documents that come together to create an agreement, it will not work the same way,” Nandy said.
He noted that Docusign has worked to transform agreements into living schemas, extracting key information automatically while letting customers define additional constructs specific to their business. “That semantic layer becomes a key artifact that now you can query, [and] other systems can plug into,” he said.
Along with its Iris announcements, the company is also introducing specialized IAM offerings for human resources and sales. With IAM for HR, Docusign’s platform will automatically collect key information from employee agreements, reducing repetitive tasks, and ensuring systems are in sync. It comes with mobile I-9 verification and integrates with Workday and Greenhouse.
There’s also IAM for Sales that targets a familiar frustration: sales teams spending more time chasing approvals and re-entering data than actually closing deals. By embedding directly into Salesforce and Microsoft Dynamics 365, it enables sellers to generate agreements, route approvals, track negotiations, and manage renewals without leaving their CRM. And the addition of three native experiences—Agreement Desk, Agreement Prep, and Agreement Manager—keeps the entire workflow connected in one place.
“Every business runs on agreements, but until now, they’ve been static records of work that already happened,” Allan Thygesen, Docusign’s chief executive, said in a statement. “Docusign is the only platform with the full context of your agreement history and relationships, and that’s what allows us to turn agreements into something more powerful: systems that can guide business decisions and move work forward.”
Docusign said that its Iris AI assistant, agents, and Agent Studio are available today in beta for select customers. It’s expected to roll out in the U.S. starting in July. Additionally, IAM for HR will be available for select customers in beta next month. The company’s MCP server is now in beta globally in English.