ServiceNow Extends Its AI Control Tower Into Microsoft’s Ecosystem
The company is also wiring its AI Experience, Now Assist, and Build Agent into Microsoft 365 and GitHub Copilot, widening its footprint across Microsoft’s stack
ServiceNow is strengthening its long-running partnership with Microsoft with a fresh wave of integrations. The company’s AI Control Tower will now connect directly with Microsoft’s AI Foundry and Copilot Studio. ServiceNow is also bringing its AI Experience and Now Assist tools into Microsoft’s productivity apps. And for developers, ServiceNow’s Build Agent communicates with GitHub Copilot.
As software vendors accelerate the shift toward agent-driven workflows, these new integrations aim to help companies manage the growing complexity of multiple AI systems. They offer much-needed governance, giving IT and security teams clear visibility into which copilots, chatbots, agents, and automation tools can access sensitive data. Announced at Microsoft’s Ignite conference, these updates expand on previous collaborations, including ServiceNow’s Now Assist integration with Microsoft 365 Copilot.
“ServiceNow is enabling a new era of Autonomous Workflows [sic] where the power of AI is multiplied using deterministic workflows,” Jon Sigler, ServiceNow’s executive vice president and general manager of its AI platform, remarks in a release. “By seamlessly connecting agentic orchestration and governance across ServiceNow and Microsoft, we’re giving organizations the power to manage and monitor intelligent agents that deliver real work and real impact—safely and at scale.”
Expanding Management of the AI Airspace
When ServiceNow launched its AI Control Tower in May, the goal was to bring order to the chaos of enterprise AI agents. As the name suggests, it’s a hub to orchestrate all the bots being used inside an organization, ensuring they’re all aligned, optimized, and deliver impact. Administrators can use the AI Control Tower to centralize their company’s bot strategy, governance, performance, and management. It’s now integrated with Microsoft’s Agent 365 platform.
The AI Control Tower works with any AI—whether developed in-house, from a third-party platform, or running as an agent. Demonstrating that versatility, ServiceNow is integrating it with Microsoft’s AI Foundry (its tool to build and manage models) and Copilot Studio (Microsoft’s Copilot development solution). This means companies can use the AI Control Tower to automatically discover and manage Microsoft AI assets, including Copilot models and agents, as well as datasets.
For companies building agents on Microsoft’s platform, they’ll gain a governance tool that Microsoft hasn’t quite fully offered in the past.
Moreover, ServiceNow’s AI Control Tower Value Dashboard can be used to track AI adoption, performance, and ROI. This helps measure the benefit agents bring to a business’s bottom line. With real-time reporting, administrators can monitor for any security or governance risks.
AI Experience Comes to M365
Introduced in September, ServiceNow’s AI Experience is a conversational, context-aware interface blending AI and users in ways intended to redefine the relationship companies have with software. And it’s more than a UI refresh, at least according to ServiceNow.
“We’re putting AI at the center of your user experience,” Amy Lokey, ServiceNow’s executive vice president and chief experience officer, once explained. “Prompts are really replacing pages, conversations replace clicks, and AI becomes your most valuable teammate. There’s no jumping between tools [or] no training people on something new—just intelligence and action where and when you need it.”
Now, the company is bringing AIX, as it’s colloquially referred to, and Now Assist to Microsoft’s platform. The combination of these two, along with Agent 365, will “bridge the gap between personal productivity and enterprise workflows,” meaning a user’s files, emails, and chats within Microsoft 365 can be incorporated into ServiceNow workflows. In doing so, AI agents can be trained on both context and process, allowing them to deliver more accurate content summaries, assist with task completion, and automate workflows within Word, Outlook, and Teams seamlessly and securely.
ServiceNow Build Agent 🤝 GitHub Copilot
Two vibecoding platforms are coming together. Powered by GitHub’s Model Context Protocol (MCP) server, ServiceNow’s Build Agent can access GitHub issues, pull requests, and discussions. It can also automate repetitive development tasks.
With the GitHub Copilot connection, ServiceNow is providing developers building enterprise apps with a powerful resource: AI-assisted code generation, paired with the Build Agent’s workflow automation. This means faster development and end-to-end automation, eliminating the need for context switching, along with fewer errors and reduced friction.
What ServiceNow is doing with its Build Agent is redefining what it means to develop an enterprise-grade application. Builders today often have to switch between multiple apps, creating a gap where information or context can be lost. ServiceNow aims to break down barriers to entry, speed, and flexibility, which is why it’s adding GitHub Copilot to its growing list of Build Agent integrations—earlier this month, it added Figma, allowing anyone to generate prompts using Figma design files instead of text-based instructions.
The new ServiceNow AI Control Tower, AI Experience, and Build Agent integrations are expected to be live by the end of December 2025.