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Zendesk Acquires Forethought to Build Self-Learning AI Agents
The deal positions Zendesk to lead the shift toward autonomous customer service, scaling AI that improves with every interaction as it targets $1…
36 mins ago
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Ken Yeung
Salesforce Agentforce Contact Center Promises Smarter, Unified Customer Support
Salesforce’s new platform combines AI, CRM, data, and telephony to streamline support and improve resolution times
Mar 10
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Ken Yeung
When Chaos Hits the Kitchen: AI Steps In
How GrubIQ helps franchise owners track data, reduce waste, and make faster, smarter decisions in real time.
Mar 1
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Ken Yeung
ServiceNow Launches Autonomous Workforce to Automate Enterprise Roles
ServiceNow’s AI Specialists handle end-to-end workflows across IT, HR, and security. EmployeeWorks, powered by Moveworks, provides employees a unified…
Feb 26
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Ken Yeung
2
Slack Gives Developers Live Access to Team Data for AI Agents
With the Real-Time Search API and MCP server now generally available, AI agents can pull real-time context from Slack without compromising security
Feb 17
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Ken Yeung
1
Glean Assistant Levels Up: From Helper to Proactive Coworker
The latest upgrade transforms Glean Assistant into a personalized, action-capable AI partner that anticipates tasks, organizes work, and executes…
Feb 17
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Ken Yeung
3
Ai2’s AutoDiscovery Uses AI to Find Hidden Hypotheses in Big Data
The nonprofit lab’s latest tool uses surprise-driven exploration to decide what researchers should investigate next
Feb 12
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Ken Yeung
1
2
The Identity Battle Over Shadow AI Has Begun
Okta expands ISPM to expose unsanctioned AI agents and confront the security blind spots emerging in the agentic enterprise
Feb 12
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Ken Yeung
Salesforce Spots Parallels with OpenClaw in Enterprise AI
The OpenClaw-style agents are on Salesforce's radar—but require guardrails. Plus, the four key pillars to help move agentic pilots into production
Feb 6
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Ken Yeung
1
1
ServiceNow Bets Big on Claude Code for Smarter App Building
The company's Build Agent now defaults to Anthropic’s developer-focused model, aiming to speed up production-grade apps and complex agentic workflows
Jan 28
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Ken Yeung
2
1
Why Ai2’s SERA Could Change How Software Gets Written
The first of the nonprofit AI lab's new open coding agents is built to tackle private code, streamline workflows, and match top-tier models
Jan 27
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Ken Yeung
3
1
Salesforce Lets Claude Invoke Slack and Agentforce Workflows
The enterprise giant lets Anthropic’s chatbot access collaboration and CRM tools, keeping AI useful, trusted, and under control
Jan 26
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Ken Yeung
3
1
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